Our Process

Technology solutions that work for your business.

Together, we grow your business

For almost 50 years, WCC Business Solutions has led the way in helping Tampa Bay do business better. From print and imaging to VoIP phones and video conference technology, we cover the entire spectrum of your business needs.

Our Customer Journey

We use a proven process to help you find the right technology solution, at the right time and for the right reason.

Discovery

Here, we collaborate to uncover pain points and desired outcomes for your business. Some key steps include:

Uncover technology gaps and business needs
Distribute departmental surveys
Isolate technology and billing pain points
Determine the right solution for your budget

Opportunities

Based on our discovery insights, expert knowledge, and innovations, we present opportunities that enable you to solve problems and enhance existing workflows. We work with you to:

Examine survey results
Discuss recommended solutions
Identify workflow enhancements
Solution demonstration or proof of concept
Develop a solution implementation timeline

Alignment

Coming into alignment on a solution is the most important step in the customer journey. At this stage we:

Collaborate with key stakeholders
Align final solution and complete contracts
Finalize implementation dates

Fulfillment

All the pieces of our journey come together to deliver the best office technology solutions for your needs. Here, we focus on:

Equipment delivery and installation
Key operator training
Identify key contacts
Set post-install meeting

Ask About Our

3 Hour Response Time Guarantee

We stand by our commitment to promptly address any issues.
If we can’t fix it, we’ll replace it.