Content Management

An enterprise content management (ECM) system can significantly improve business efficiency, reduce costs and increase employee and customer satisfaction. ECM software brings measurable value to almost any department within a company: accounting, human resources, sales, legal and more can all benefit.

Enterprise content management is an umbrella term for processes and technologies that support businesses in capturing, storing, delivering and using essential information. Such information can be customer demographics, order histories, patient medical records or market research. The people receiving the data can range from employees and internal stakeholders to customers and business partners.

Simply put, enterprise content management (ECM) digitizes, controls and automates the flow of unstructured information within a company, which is the messy information that exists outside structured database environments.

If you’re not yet making use of these rapidly growing technology tools in your business, now is the time to consider them.

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Benefits:

Increased efficiency. Enterprise content management systems allow you to automate manual processes, reduce or eliminate reliance on slower paper processes and house all data in a central repository.
Access to a clear view of business processes. Having all data in one location lets your executives, line managers and other staff come up with a clearer, more precise picture of your business and customer trends.
Easier access to all types of data.The best ECM solutions include tools that make data access easier, such as powerful search by document type, index terms, keywords orfulltext search. That ensures your staff has the access and options they need to turn raw data into business intelligence.
Increased customer satisfaction. Customer-facing staff with access to an ECM solution can easily access information about the client’s account, orders, products, communication or anything else necessary to provide fast, high-quality customer support.
Improve cash flow and invoice monitoring. In accounting, improved process execution through ECM drives higher cash flow. It still takes 30 days for payment to be remitted into a bank account for invoices sent by regular mail. With digital invoices, this process can be shortened to days, hours or even minutes. In addition, the shipping and receipt of billing documents are easier to follow and made trackable.
Use of electronic signature. In the modern office, electronic signatures are now a normal part of day-to-day business. This is a good thing: electronic signatures (sometimes called “digital signatures”) reduce paper usage and simplify your secure document workflow.

Benefits

Increased efficiency. Enterprise content management systems allow you to automate manual processes, reduce or eliminate reliance on slower paper processes and house all data in a central repository.

Access to a clear view of business processes. Having all data in one location lets your executives, line managers and other staff come up with a clearer, more precise picture of your business and customer trends.

Easier access to all types of data.The best ECM solutions include tools that make data access easier, such as powerful search by document type, index terms, keywords orfulltext search. That ensures your staff has the access and options they need to turn raw data into business intelligence.

Increased customer satisfaction. Customer-facing staff with access to an ECM solution can easily access information about the client’s account, orders, products, communication or anything else necessary to provide fast, high-quality customer support

Improve cash flow and invoice monitoring. In accounting, improved process execution through ECM drives higher cash flow. It still takes 30 days for payment to be remitted into a bank account for invoices sent by regular mail. With digital invoices, this process can be shortened to days, hours or even minutes. In addition, the shipping and receipt of billing documents are easier to follow and made trackable.

Use of electronic signature. In the modern office, electronic signatures are now a normal part of day-to-day business. This is a good thing: electronic signatures (sometimes called “digital signatures”) reduce paper usage and simplify your secure document workflow.