Lokey Automotive’s Print Turnaround with WCC
Transforming downtime and print costs with fast, reliable support.
Lokey Automotive Group is a family-owned, trusted car dealer with four locations in Tampa Bay, including Kia, Nissan, Volkswagen, and Subaru franchises. Striving to help customers find the right vehicle and deliver world-class service, Lokey needed a print solution that could keep up with growing demand and ensure smooth operations.
The Challenge
With over 300 employees utilizing printers and copiers across four dealerships, Lokey faced serious challenges with their previous print vendor, including:
- Frequent printer and copier errors causing downtime.
- Toner tracking and supply replenishment issues.
- Slow unreliable service response times.
- Uncontrolled print usage and visibility.
- Increasing operation and supply costs.
- Outdated technology leading to print security risks.
- Lack of a formal print cartridge recycling program.
“Since partnering with WCC, their support is responsive and knowledgeable.
Any issues we’ve encountered were resolved quickly, minimizing downtime for our staff”
– Angela Kuhl, Accounting Controller, Lokey Automotive Group
The WCC Solution
After a thorough print assessment, WCC implemented a fully managed print strategy by swapping and consolidating Lokey’s entire print fleet with new networked printers and multi-function devices.
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Equipment Refresh
WCC executed a one-for-one swap and consolidated devices in low-usage departments.
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Device Monitoring
WCC tracks toner levels and print usage to replenish supplies on time and control costs.
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Fast Service
With an average response time of less than one hour, WCC ensures devices run smoothly without interrupting sales and business operations.
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Onsite Support
The service and supply teams visit Lokey dealerships weekly for proactive maintenance and to fulfill print supply replenishment.
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Going Green
Lokey’s fully managed print solution focuses on toner cartridge recycling to support the local environment.
“When problems do arise, WCC is very quick to respond with personalized and professional service so we can keep focused on helping our Lokey customers.”
– Angela Kuhl, Accounting Controller
The Business Impact
Lokey Automotive Group has seen measurable results since partnering with WCC, including:
- Increased productivity across all locations.
- Average of 1-hour response time for maintenance calls.
- Hand-delivered toner and supplies to the correct locations.
- Cost-savings through print consolidation and tracking.
- Reduced carbon footprint through sustainability practices.
- Stronger security of confidential client and business data.
Why WCC?
“We highly recommend partnering with them if you’re looking for a print partner that’s fast, reliable, and genuinely cares.”
– Angela Kuhl, Accounting Controller
Ask About Our
3 Hour Response Time Guarantee
We stand by our commitment to promptly address any issues.
If we can’t fix it, we’ll replace it.
About WCC
For nearly 50 years, WCC Business Solutions has been helping Tampa Bay businesses work smarter. We specialize in secure, responsive, and fully managed print solutions that reduce downtime, cut costs, and improve productivity.
Only WCC offers a 3-hour response time guarantee as part of our customer-first approach trusted by organizations of all sizes.
Ask About Our
3 Hour Response Time Guarantee
We stand by our commitment to promptly address any issues.
If we can’t fix it, we’ll replace it.
