Here at WCC Business Solutions, we believe the right people make all the difference, and for a service-based business, that means investing extra energy in building the right service team. Year-after-year, our business has received outstanding accolades for the quality of service, including the Circle of Excellence award, a program designed to recognize dealers who provide outstanding service and support.
We understand that superior service is about more than just a plaque on the wall, though. It’s about being there when you need us. It’s about providing the preventative maintenance to keep your business up and running. And it’s about having the necessary experience and parts to overcome problems that may arise.
We would like to share with you just a few things that sets us apart from our competitors so you can better understand exactly how our award-winning team can impact your business.
If we can’t fix it, we will replace it.
For businesses under a current lease and maintenance agreement, we can provide the peace of mind knowing that if our team cannot repair your machine, we will replace it with a brand new one. Guaranteed.
Over 100 years of combined experience.
Our service team is entirely made up with highly experienced, certified technicians who have over a century of experience, combined. And not because we have 30 people on the team! Take a look at their experience levels:
Bob Skene – VP of Service Operations – 29 years
Todd Rosen – Service Manager – 24 years
George Dean – Service Technician – 31 years
Chris Lucas – Service Technician – 24 years
Mike Spry – Service Technician – 31 years
William Wood – Service Technician – 24 years
Our team members have received rigorous training and certification on devices, security and networks. This training, combined with our high levels of experience, gives you the freedom to focus on the day-to-day operations in your business knowing that your technology needs are covered.
Take a look at what Nicole from Stratford Pharmaceuticals had to say:
“Our team at Stratford Pharmaceuticals continues to be impressed with the level of service and commitment the crew at WCC Business Solutions provide. We recently had to have our Lanier printer dismantled and moved for our building remodel and called on WCC to assist with the process. Chris, Todd & Keven came right by to ensure our equipment was properly handled. They made sure we were back online and updated all of our software while they were here.”
One of the most comprehensive service plans in the industry.
Concerned that your equipment needs won’t be fully covered? This isn’t a problem for our customers! We offer one of the most comprehensive service plans in the equipment industry.
We guarantee our customers:
- On-site service Monday through Friday 8:00am – 5pm
- All parts, labor, travel time, and toner included
- Full inventory of factory authorized parts and supplies locally warehoused
- Local Certified technicians working on all systems
- Live, local dispatch
- Remote Meter Reads
- A Preventative Maintenance Schedule
- A lease term Repair/Replace Warranty
An average response time of two hours.
As part of the WCC Guarantee, we guarantee a four-hour response time. However, we use a state-of-the-art computerized dispatching system that’s integrated into our team’s mobile devices. This allows us to maintain our current average response time of close to two hours.
Why WCC Business Solutions?
WCC Business Solutions has been Tampa Bay’s local choice for copiers, printers, fax machines and network support for over 40 years, a reputation that we have, in large part, built as a result of our award-winning service team.
We know that businesses can’t afford to wait days at a time for service. We also understand that they need the confidence of knowing their documents are safe and secure. And quite frankly, they need the ease of being able to hit print and walk away, knowing their machines will function as designed.
If you are nodding your head, “yes,” right now, then I would like to invite you to schedule your complimentary business systems assessment today. Our team standing by and ready to help.