Long gone are the days when people would stay at one job for their entire career. In fact, the average time most people spend at one company is three to five years.
That’s why we’re so proud of the fact that we have employees who have been with us well beyond that three to five-year average. Our team members are like family and, for that reason, often choose to grow with the company rather than finding employment elsewhere.
That can certainly be said of our Service Technician, Chris Lucas, who’s celebrating his 15-year anniversary with WCC Business Solutions this month.
Chris, how long have you been a Service Technician? And please share a bit more about your role, here at WCC.
I’ve been a Service Tech for 25 years in this industry and have worked on a number of different product lines, although my primary area of expertise is with Lanier/Ricoh, Cannon and Sharp. I also have specific training working on Color Production machines.
When one of our customers has a problem, I or a member of the team goes on-site to fix the problem. Our entire team has a combination of over 100 years of experience, which really has set WCC apart from competitors. We’re very good at what we do.
What’s your background? Have you always been a Service Technician?
I originally went to vocational school for electronics and I did various electric and electromechanical work in the early part of my career.
What changes have you seen since you joined the team at WCC Business Solutions?
The biggest change I’ve seen has been in our ability to service customers more effectively.
Over the years, especially since Gordy Link took ownership in 2015, WCC has invested heavily in technology to improve our ability to do our jobs. One example of this is our Remote Tech software, which dispatches our team members efficiently and accurately. It’s because of this that we have customers who have been with us for decades.
I have also seen the actual technology in our machines evolve over time, especially as it relates to the Smart Panels that our machines have today.
It’s the responsibility of our entire service team to stay up-to-date on all of the changes to our product line. Not only does ensure our customers get the best support possible, but it also means we can let them know when new features become available that can help them be more efficient in their own businesses.
What do you think sets WCC apart from its competitors?
I believe we can provide a much better service experience to small, medium and large organizations. As I mentioned, already, we’ve invested heavily in software and putting systems and processes in place. Taking the time and making that financial investment in our service department has paid off exponentially, because we’re able to handle even large organizations with incredible efficiency.
We also have a dedicated owner who is committed to serving customers and he gives us all the support we need to make sure customers receive a world-class experience.
One of the three tenants of our vision statement is Customer Focus, and that’s something we actively live by, here. Every member of our team, even outside the service department, is committed to delivering the best customer service. It’s deeply engrained in our culture here and I think that truly makes us unique.
What do you like doing when you’re not in the office?
I enjoy going to the movies and working on cars and boats. And of course, we live in Florida, so I enjoy getting out on the water as much as possible with my jet ski or kayak.
With Chris’s dedication and hard work, it comes as no surprise that he made Service Technician of the Quarter for Q3 in 2018. He was also recognized by Ricoh as a Prestige Certified Technician. Way to go Chris!